Frequently Asked Questions
Everything you need to know about shopping with RuneCheap
How long will it take for my order to arrive?
Standard shipping typically takes 5-10 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy for fashion items?
We offer a 30-day return policy on all unworn items with original tags attached. Simply visit our returns portal to start your request and receive a prepaid shipping label.
How do I know which size will fit me best?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
What payment methods do you accept?
RuneCheap accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your materials sustainably sourced?
We are committed to ethical fashion. We partner with manufacturers who prioritize high-quality, durable materials and fair labor practices to ensure your style is both conscious and affordable.
Can I modify or cancel my order after it's been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.